Holland America Cruise Lines

Key Job Responsibilities for Travel Guides: Performance: Give dynamic PowerPoint presentations about the ports of call and related topics of interest Provide knowledgeable and accurate information about the itinerary in a exciting and educational way Drive revenue to Shore Excursions onboard by promoting tours whenever appropriate Provide entertaining and informative narration from the bridge in specified scenic cruising areas Programming: Prepare and develop PowerPoint presentations based on the itinerary Present a minimum of two (2) presentations on sea days and one (1) on partial sea days Manage daily schedule with direction from the Event Manager and Seattle Enrichment Manager Foster a positive working relationship with other departments, particularly Shore Excursions Lead travel-oriented entertainment activities (i.e. “Travel Trivia” and language classes) Share knowledge collected by adding presentations and resource materials to the E-Resource Library Guest Relations: Greet guests on the gangway/tender dock when in port to answer last-minute questions Interact with guests in a positive and helpful manner Positively represent Holland America Line both on and off the ship Hold adequate desk hours (minimum of two hours per day) to answer guest questions Policies and Procedures: Read and follow MOM E04 – EXPLORE OUR WORLD. Adhere to uniform policies, appearing professional and well groomed at all times. Comply with Health, Safety and Environmental Practices Provide an accurate and in-depth handover at end of contract. PLEASE INCLUDE A RECENT PHOTOGRAPH OR PROMOTIONAL HEADSHOT WITH YOUR RESUME AND COVER LETTER.